Terms of service

Welcome to GhaasPaat Farms Pvt. Ltd. (“GhaasPaat”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, online store, products, subscriptions, and related services.

GhaasPaat offers fresh microgreens, live growing trays, microgreens grow kits, growing accessories, wellness products, and related educational services.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions and our applicable Privacy Policy, Shipping & Delivery Policy, and Refund, Cancellation & Replacement Policy.

Please read these terms carefully before placing an order. If you do not agree with these terms, please discontinue using the website.

1. About GhaasPaat

GhaasPaat Farms Pvt. Ltd. is an agritech enterprise based in Patna, Bihar, India, focused on promoting microgreens, healthy food choices, sustainable cultivation, and nutrition awareness.

Registered business details

These Terms apply to customers, website visitors, and users of our online services, subject to applicable law.

2. Eligibility to Use the Website

  • You must have the legal capacity to enter into a binding agreement under applicable Indian law to place an order independently.

  • If you are under the age of majority, you may use the website or make purchases through a parent or legal guardian where permitted by law.

  • You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting our team.

  • You must not use the website for unlawful purposes, fraudulent transactions, or activities that interfere with its normal functioning.

We reserve the right to restrict access or cancel transactions where there is a reasonable basis to suspect fraud, misuse, or a violation of these terms, subject to applicable law.

3. Products and Product Information

GhaasPaat may offer the following products and services:

  • Fresh microgreens, including broccoli, radish, mustard, fenugreek, sunflower, pea shoots, wheatgrass, and other available varieties.

  • Live microgreens growing trays and subscription boxes.

  • Microgreens grow kits, seeds, growing media, trays, and accessories.

  • Wellness-oriented product blends and other packaged products.

  • Workshops, training programmes, and educational resources related to microgreens.

Product availability may vary depending on the season, stock, production capacity, and delivery location.

We make reasonable efforts to display accurate product descriptions, photographs, prices, quantities, and other details. However, minor variations in colour, size, appearance, or growth characteristics may occur because microgreens and other agricultural products are biological in nature.

Any material variation, product substitution, or change affecting the essential characteristics of an order will be handled in accordance with applicable law.

4. Freshness, Handling and Product Quality

  • Fresh microgreens are perishable and should be handled and stored according to the instructions supplied with the product.

  • Customers should inspect their products promptly after delivery and follow the recommended storage and consumption guidance.

  • Live trays require suitable environmental conditions, light, water, ventilation, and care to maintain their condition.

  • Growth results from grow kits may vary according to seed quality, growing conditions, temperature, humidity, watering, and handling.

  • GhaasPaat is not responsible for growth outcomes affected by improper use, unsuitable environmental conditions, or failure to follow supplied instructions, except where liability cannot lawfully be excluded.

Customers should not consume products that appear spoiled, contaminated, or otherwise unsafe. Please contact our support team if you receive a product with a genuine quality concern.

5. Product Use and Health Disclaimer

GhaasPaat promotes microgreens as part of a varied and balanced diet. Our products, website content, educational materials, and wellness-oriented product descriptions are provided for general informational purposes.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically authorized and legally permitted for that purpose.

  • Statements about nutrients, ingredients, or potential wellness benefits should not be interpreted as a guarantee of a particular medical outcome.

  • Individual nutritional needs, tolerances, and responses may vary.

  • Customers with food allergies, dietary restrictions, existing medical conditions, or special nutritional requirements should consult an appropriately qualified healthcare professional where necessary.

  • Microgreens and other food products should be washed or prepared as directed on the packaging before consumption.

  • Customers should review ingredient lists, allergen information, storage instructions, and applicable warnings before using a product.

Our website and products are not a substitute for professional medical advice, diagnosis, or treatment. Customers should not discontinue prescribed medication or treatment on the basis of information provided by GhaasPaat.

6. Account Registration and Customer Information

Certain website features may require customers to provide personal information or create an account.

You agree to:

  • Provide accurate contact, billing, and delivery information.

  • Keep account credentials confidential and notify us if you suspect unauthorized access.

  • Avoid creating accounts or placing orders using another person's information without authorization.

  • Update your information when necessary to ensure successful order processing and delivery.

The collection, use, storage, and sharing of personal information are governed by our Privacy Policy and applicable data protection laws.

7. Orders and Order Acceptance

  • Customers may place orders through our website or other official ordering channels made available by GhaasPaat.

  • An order request is subject to product availability, payment verification, delivery serviceability, and confirmation by GhaasPaat.

  • An order confirmation or payment receipt does not prevent us from investigating suspected fraud, payment errors, stock discrepancies, or other legitimate fulfilment issues.

  • If we cannot fulfil an order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

  • Customers should review the product, quantity, delivery address, contact details, and final payable amount before completing an order.

  • Any special delivery instructions or product requirements should be communicated before order confirmation.

We may decline or cancel an order where there is a legitimate reason, such as an obvious pricing error, suspected fraudulent activity, unavailable stock, or an unserviceable delivery location. Where payment has already been received, any amount refundable under applicable law will be processed accordingly.

8. Pricing, Taxes and Offers

  • All prices will be displayed in Indian Rupees (INR), unless stated otherwise.

  • Applicable taxes, shipping charges, discounts, and other payable amounts will be displayed or communicated before the customer completes the purchase.

  • Product prices and offers may change from time to time. Changes will not retrospectively alter a confirmed order except where a correction or adjustment is lawfully required and appropriately communicated.

  • Promotional offers, discount codes, and seasonal campaigns may be subject to stated eligibility conditions, validity periods, minimum order values, and product restrictions.

  • Unless explicitly permitted by the offer terms, promotional codes cannot be combined with other offers or exchanged for cash.

  • Any advertised discount will be presented in accordance with applicable pricing and consumer protection requirements.

If an obvious pricing or technical error affects an order, GhaasPaat will contact the customer to resolve the issue. Where the order cannot be fulfilled at the displayed terms, the customer will be offered an appropriate resolution, including a refund where applicable.

9. Payments

Payments may be accepted through the payment methods displayed at checkout, including supported digital payment gateways and other available methods.

  • Customers must use a valid and authorized payment method.

  • Orders requiring advance payment will generally be processed after successful payment confirmation.

  • Payment authorization failures, bank processing delays, or gateway errors may delay order confirmation.

  • If an amount is debited but the order is not confirmed, customers should contact our support team with the transaction reference.

  • Refund timelines may depend on the payment gateway, bank, or payment method used.

  • Customers must not share their UPI PIN, banking password, card PIN, or OTP with anyone claiming to represent GhaasPaat.

GhaasPaat will not knowingly request confidential payment credentials from customers.

10. Shipping and Delivery

GhaasPaat intends to serve customers across India, subject to product availability and courier serviceability.

  • Shipping fees, applicable free-shipping thresholds, and other delivery charges will be displayed or communicated before checkout.

  • Dispatch and delivery estimates will depend on the product, destination, order volume, and delivery method.

  • Standard products and fresh or perishable products may follow different fulfilment schedules.

  • Customers must provide a complete and accurate shipping address, PIN code, and contact number.

  • Customers should arrange to receive perishable products promptly after delivery.

  • Delivery estimates may be affected by weather, transportation disruptions, public holidays, or circumstances beyond our reasonable control.

For detailed information, customers should refer to the Shipping & Delivery Policy published on our website.

Nothing in these terms excludes remedies available to customers under applicable consumer protection law for delayed, defective, damaged, or undelivered orders.

11. Cancellation, Refunds and Replacements

Order cancellation, refunds, returns, and replacements are governed by the Refund, Cancellation & Replacement Policy published on our website.

In general:

  • Cancellation requests should be made as early as possible and are subject to the order's preparation and dispatch status.

  • Genuine complaints concerning damaged, spoiled, missing, or incorrect products should be reported within the applicable complaint window.

  • Customers may be asked to provide order details, photographs, or an unboxing video to help verify a complaint.

  • Approved refunds will be processed through the applicable payment or refund mechanism.

  • Fresh and perishable products may be subject to different return conditions from non-perishable products.

Any stated reporting deadline or return restriction is subject to applicable consumer rights and mandatory legal requirements. These Terms do not remove any remedy to which a customer is legally entitled.

12. Subscriptions and Recurring Orders

GhaasPaat may offer recurring microgreens subscriptions or other subscription-based services.

  • Subscription price, duration, delivery frequency, product quantity, and other conditions will be disclosed before purchase.

  • Customers must review the applicable subscription terms before confirming their subscription.

  • Subscription deliveries depend on product availability, the agreed schedule, and the serviceability of the delivery address.

  • Requests to pause, change, or cancel a subscription should be submitted before the next order enters preparation.

  • A request received after preparation or dispatch may not prevent that delivery from taking place.

  • Refunds for prepaid but unused subscription periods will be assessed according to the disclosed subscription terms and applicable law.

  • Any automatic renewal or recurring payment arrangement must be disclosed clearly and implemented with the required customer authorization.

  • Customers should contact GhaasPaat if a scheduled delivery is missed or a subscription payment appears incorrect.

Subscription terms applicable to a particular plan will prevail for that plan where they provide more specific details, provided they do not conflict with applicable law.

13. Grow Kits, Seeds and Growing Accessories

Grow kits and accessories are intended to be used according to the instructions supplied with the relevant product.

  • Customers should check the product description and included components before placing an order.

  • Growing outcomes depend on proper use, environmental conditions, seed handling, moisture, hygiene, and other factors outside our direct control.

  • Customers should use appropriate growing media, clean equipment, and suitable water as instructed.

  • Product-specific safety instructions and warnings must be followed.

  • Claims for missing components, transit damage, or incorrect products should be reported within the period specified in our Refund, Cancellation & Replacement Policy.

Unless expressly stated otherwise, we do not guarantee a specific germination percentage, harvest quantity, growth rate, or yield under all growing conditions.

14. Educational Content and Workshops

GhaasPaat may provide workshops, training sessions, internships, demonstrations, and educational resources.

  • Participation may be subject to separate registration, payment, attendance, or programme-specific conditions.

  • Participants must follow reasonable safety and hygiene instructions provided by our team.

  • Participants must provide accurate registration details and inform us of relevant accessibility or participation requirements where appropriate.

  • Any certificates, materials, or programme benefits will be provided according to the specific programme description.

  • Educational content is intended to provide general learning and does not guarantee employment, business success, agricultural yield, or financial returns.

Where a separate agreement or programme document applies, its terms will govern the relevant activity to the extent of any lawful and clearly disclosed variation.

15. Intellectual Property Rights

All website content, including text, photographs, graphics, logos, product descriptions, branding, videos, designs, and other materials owned by or licensed to GhaasPaat, is protected by applicable intellectual property laws.

Unless we provide written permission or applicable law allows otherwise, you may not:

  • Copy, reproduce, republish, distribute, or commercially exploit our content.

  • Use our logo, brand name, or product names in a way that suggests an unauthorized affiliation.

  • Modify or create derivative works from our protected materials for commercial use.

  • Remove copyright notices, trademarks, or other proprietary notices.

Purchasing a product does not transfer ownership of GhaasPaat's intellectual property to the customer.

16. Website Use and Prohibited Activities

You agree not to:

  • Use the website for illegal, fraudulent, or misleading activities.

  • Attempt unauthorized access to our systems, accounts, or databases.

  • Introduce malicious software, harmful code, or automated activity that disrupts the website.

  • Scrape, harvest, or misuse customer information without authorization.

  • Submit false reviews, fabricated complaints, or misleading information.

  • Interfere with website operations, payment processing, or other customers' use of our services.

We may take reasonable measures to investigate misuse, protect our systems, and restrict access where justified, subject to applicable law.

17. Reviews, Feedback and User Submissions

Customers may submit feedback, reviews, suggestions, photographs, or other content through available website features or official communication channels.

  • Customers must ensure their submissions are truthful, lawful, and do not violate another person's rights.

  • Reviews must not contain unlawful, abusive, fraudulent, defamatory, or misleading content.

  • By submitting content, you authorize GhaasPaat to use it for the purpose for which it was submitted. Any additional use for advertising or public promotion will be subject to applicable law and any required consent or permission.

  • We may moderate or remove content that violates applicable law or our published content rules.

  • Providing feedback does not transfer ownership of the customer's intellectual property to GhaasPaat.

We will not present fabricated testimonials or knowingly misrepresent customer experiences.

18. Privacy and Data Protection

Your use of our website is also governed by our Privacy & Security Policy.

We may process personal information to fulfil orders, deliver products, manage subscriptions, provide customer support, prevent fraud, and meet legal obligations.

We may use third-party service providers for payment processing, logistics, hosting, analytics, and communication, subject to applicable privacy requirements.

Please refer to our Privacy & Security Policy for details regarding personal information, cookies, data retention, security practices, and available privacy rights.

19. Third-Party Services and Links

Our website may include links to or integrations with third-party services, such as payment gateways, delivery partners, social media platforms, analytics providers, and external websites.

These services may be subject to separate terms and privacy policies. GhaasPaat does not control all aspects of third-party services and cannot guarantee their independent availability or practices.

This provision does not exclude any responsibility that may arise under applicable law for services or representations for which GhaasPaat is legally responsible.

20. Availability and Website Maintenance

We aim to keep our website and services accessible and functional. However, temporary interruptions may occur due to maintenance, updates, technical issues, network failures, or circumstances beyond our reasonable control.

We may update product listings, website features, or service arrangements from time to time.

We will take reasonable steps to minimize disruption, and nothing in this section limits any mandatory consumer rights or contractual obligations relating to a confirmed order.

21. Limitation of Liability

To the extent permitted by applicable law:

  • GhaasPaat will not be responsible for losses caused solely by a customer's misuse of products, failure to follow supplied instructions, or provision of incorrect delivery information.

  • We are not responsible for independent third-party website interruptions or payment-provider failures beyond our reasonable control, except where liability arises under applicable law.

  • We do not guarantee uninterrupted website access or particular agricultural growing outcomes under all environmental conditions.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited. Nothing limits a customer's statutory rights concerning defective products, deficient services, unfair trade practices, or other remedies available under applicable law.

22. Indemnity

To the extent permitted by applicable law, you may be responsible for direct losses reasonably arising from your unlawful use of the website, fraud, or deliberate infringement of another person's rights.

Nothing in this section requires a consumer to indemnify GhaasPaat for losses caused by our own breach of law, negligence where liability cannot be excluded, defective products, or failure to fulfil our legal obligations.

23. Force Majeure

A party may be affected by events beyond its reasonable control, including natural disasters, floods, fires, severe weather, public emergencies, government restrictions, transportation disruptions, or major infrastructure failures.

Where such events affect an order or service, GhaasPaat will take reasonable steps to communicate material delays and determine an appropriate solution.

This provision does not automatically cancel a customer's rights to a refund or other remedy where required by applicable law.

24. Suspension and Termination

We may suspend or restrict access to website features where reasonably necessary to investigate fraud, protect security, address unlawful activity, or enforce these Terms.

Customers may stop using the website at any time and may request account closure where applicable.

Suspension or account closure does not remove outstanding payment obligations that are lawfully due, nor does it affect consumer rights, valid refund claims, privacy rights, or other obligations that survive termination under applicable law.

25. Changes to These Terms

GhaasPaat may revise these Terms & Conditions to reflect changes in products, services, website functionality, business operations, or legal requirements.

Updated terms will be published on this page with a revised effective date. Material changes will be communicated where required by law.

The terms applicable to a particular order will be determined in accordance with applicable law and the terms disclosed and accepted at the relevant time.

26. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

If a dispute arises, customers are encouraged to contact our support team first so that the matter can be reviewed and, where possible, resolved amicably.

Nothing in these Terms prevents a consumer from approaching a competent Consumer Commission, statutory authority, or other forum available under applicable law. Any court jurisdiction clause will operate only to the extent legally permissible and will not deprive consumers of mandatory legal remedies.

27. Customer Grievances and Contact Information

For questions concerning orders, payments, shipping, refunds, subscriptions, privacy, or these Terms & Conditions, contact:

GhaasPaat Farms Pvt. Ltd.

Grievance Officer: [Insert designated officer's full name and designation before publication]
Grievance Email: [Insert designated grievance email, if different]
Contact Number: [Insert official customer support number]

Please include your order ID, registered contact information, and a clear description of your concern.

We will acknowledge and address consumer grievances within the timelines prescribed by applicable law. Customers may be asked for reasonable information needed to investigate and resolve their complaint.

28. General Provisions

  • Severability: If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

  • No waiver: Failure to enforce a provision immediately does not automatically waive the right to enforce it later.

  • Entire agreement: These Terms, together with applicable product-specific terms and published policies, describe the terms governing your use of our website and services.

  • Priority of mandatory law: If these Terms conflict with mandatory applicable law, the law will prevail to the extent of the conflict.

  • Language: The English version is intended to be the primary version of these Terms unless another version is expressly designated or required by law.

GhaasPaat Farms Pvt. Ltd.
Growing wellness, serving happiness.

Thank you for choosing GhaasPaat. We appreciate your trust and look forward to supporting your journey towards fresh food, growing wellness, and healthier everyday choices.