Privacy policy

At GhaasPaat Farms Pvt. Ltd. (“GhaasPaat”, “we”, “our”, or “us”), accessible through https://ghaaspaat.com, we respect your privacy and are committed to protecting your personal information. This Privacy & Security Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, subscribe to our services, or communicate with us.

By using our website, you acknowledge that you have read this policy. Where consent is required, we will seek it in accordance with applicable law.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Personal Information: Name, email address, mobile number, and other contact details you provide.
  • Shipping Information: Billing address, delivery address, PIN code, and delivery instructions.
  • Order Information: Products purchased, order history, subscription details, and transaction status.
  • Payment Information: Payment confirmation, transaction reference, and related details provided by our payment service provider. We do not intend to store complete card details or payment passwords on our own systems.
  • Communication Information: Feedback, enquiries, reviews, complaints, and messages sent to us.
  • Technical Information: IP address, browser type, device information, website activity, and cookie data, where collected through our website or service providers.

We collect only information that is reasonably necessary for the purposes described in this policy or otherwise permitted by law.

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders and payments.
  • Deliver fresh microgreens, grow kits, and wellness products.
  • Manage subscriptions, cancellations, refunds, and replacements.
  • Provide customer support and respond to enquiries.
  • Send order confirmations, delivery updates, and important service notifications.
  • Improve our website, product range, customer experience, and services.
  • Send promotional offers, newsletters, and product updates where permitted and, where required, with your consent.
  • Prevent fraud, investigate suspicious activity, maintain website security, and comply with legal obligations.

3. Payment Security

  • Online payments may be processed through third-party payment gateways or service providers.
  • Payment transactions are subject to the security and privacy practices of the relevant payment provider.
  • We do not ask customers to disclose their ATM PIN, UPI PIN, internet banking password, or one-time password (OTP) to our customer support team.
  • Customers should complete payments only through trusted and authorized payment channels.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Delivery Partners: To ship and deliver your orders.
  • Payment Providers: To process payments, refunds, and transaction verification.
  • Website and Technology Providers: To host, maintain, secure, and improve our website.
  • Communication Providers: To send order updates, service notifications, or permitted marketing communications.
  • Professional or Government Authorities: Where disclosure is required by applicable law or a lawful request.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and apply appropriate safeguards.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Maintain essential website functionality.
  • Remember preferences and improve browsing.
  • Understand website traffic and visitor interactions.
  • Support marketing and advertising activities, where enabled and legally permitted.

You can manage cookies through your browser settings and any cookie controls made available on our website. Disabling certain cookies may affect some website features.

6. Data Storage and Retention

  • We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer support, legal compliance, and dispute resolution.
  • Certain transaction, tax, and accounting records may be retained for periods required by law.
  • When personal information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to applicable legal requirements and permitted exceptions.

7. Information Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, secure service providers, system monitoring, and appropriate data-handling practices.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to protect their account credentials and notify us promptly if they suspect unauthorized use of their account or information.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of personal information where applicable, subject to legal retention requirements.
  • Withdraw consent for processing where the processing is based on consent.
  • Opt out of promotional emails or messages using the available unsubscribe mechanism or by contacting us.
  • Raise a privacy-related complaint or grievance.

You may exercise these rights by contacting us using the details provided below. We may need to verify your identity before processing a request.

Withdrawing consent does not affect processing already lawfully carried out before withdrawal and may affect services that depend on the relevant information.

9. Third-Party Websites

Our website may contain links to third-party payment gateways, delivery tracking pages, social media platforms, or other external websites. These websites operate under their own privacy policies and practices.

GhaasPaat is not responsible for the privacy practices of independent third-party websites. We encourage users to review their policies before sharing personal information.

10. Children's Privacy

Our website is intended for use by individuals who can lawfully use its services. If personal information relating to a child is collected, we will handle it in accordance with applicable law, including any requirements relating to parental consent.

Please contact us if you believe a child's personal information has been provided to us inappropriately.

11. Changes to This Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable laws.

The revised policy will be published on this page with an updated effective date. We encourage users to review it periodically.

12. Contact Us & Privacy Grievances

For questions, requests, or complaints relating to privacy, personal information, or website security, please contact:

GhaasPaat Farms Pvt. Ltd.
B-Hub, 5th Floor, Maurya Lok Complex
Patna – 800001, Bihar, India

Email: theghaaspaat@gmail.com
Website: https://ghaaspaat.com

Please include your name, registered email address or mobile number, and a description of your concern so that we can respond appropriately.

We aim to review and address privacy concerns within the timelines prescribed by applicable law.

GhaasPaat Farms Pvt. Ltd.
Growing wellness, serving happiness.