Refund policy

At GhaasPaat Farms Pvt. Ltd., we are committed to delivering fresh microgreens, live growing trays, grow kits, and wellness products with the utmost care and quality. Every order is prepared and packaged to provide customers with a reliable and satisfying experience. As some of our products are fresh and perishable, we request customers to review the following policy before placing an order.

1. Order Cancellation

  • Orders may be cancelled within 24 hours of placing the order, provided the order has not entered preparation or dispatch.
  • Once an order has been dispatched, cancellation requests will not be accepted.
  • For fresh microgreens and subscription orders already prepared for delivery, cancellation may not be possible.

2. Product Exchange Before Dispatch

  • Exchange requests for non-perishable products, such as grow kits and accessories, may be submitted within 3 business days of placing the order, provided the order has not been dispatched.
  • The replacement product must be of equal or higher value. Any price difference must be paid by the customer.
  • Fresh microgreens and other perishable products are not eligible for exchange due to a change of preference.

3. Duplicate Orders

  • If multiple orders are placed accidentally, customers should notify GhaasPaat immediately.
  • Duplicate orders may be cancelled if they have not been prepared or dispatched.
  • Once dispatched or prepared for delivery, cancellation will be subject to the nature and status of the order.

4. Damaged or Spoiled Products

  • If fresh microgreens arrive damaged, spoiled, or in an unacceptable condition, customers must report the issue within 24 hours of delivery.
  • Customers should share clear photographs or an unboxing video showing the product condition, packaging, and order details.
  • After verification, GhaasPaat may offer a replacement or refund, depending on the nature of the issue and product availability.

5. Incorrect Product Received

  • If a customer receives a product different from the one ordered, the issue must be reported within 24 hours of delivery.
  • Customers should provide photographs or an unboxing video along with the order details.
  • After verification, GhaasPaat will arrange an appropriate replacement or refund, as applicable.
  • For non-perishable products, customers may be asked to retain the item safely for return pickup, where required.

6. Delivery Disputes

  • If an order is marked as delivered but has not been received, customers should notify GhaasPaat as soon as possible.
  • We will investigate the matter with the logistics or delivery partner.
  • The investigation may take approximately 7–10 business days, depending on the logistics partner's response.
  • Any refund or replacement will be determined after the investigation is completed.

7. Complaint Window and Verification

  • Complaints regarding damaged, spoiled, missing, or incorrect products must be raised within 24 hours of delivery.
  • Claims submitted after this period may not be accepted, except where applicable law requires otherwise.
  • We aim to review complaints within 48 business hours, excluding Sundays and government holidays.
  • Resolution timelines may vary depending on the investigation, product availability, and delivery partner's response.

8. Products Returned Due to Personal Preference

  • Fresh microgreens and other perishable products cannot be returned or refunded solely because of personal dislike, taste preference, or a change of mind, except where required by applicable law.
  • Eligible non-perishable products may be considered for exchange within 24 hours of delivery, subject to approval and the product being unused, unopened, and in its original packaging.
  • Return shipping charges for approved preference-based exchanges will be borne by the customer.

9. Refund Processing

  • Refunds, where approved, will be processed to the original payment method or through another mutually agreed lawful method.
  • Processing time may depend on the payment provider or bank.
  • Shipping or delivery charges, if any, will be handled according to the reason for the refund and applicable law.
  • No refund or replacement will be denied where the customer is legally entitled to such a remedy.

10. Subscription Orders

  • GhaasPaat microgreens subscriptions are prepared and delivered according to the agreed subscription schedule.
  • Requests to pause, modify, or cancel a subscription should be communicated before the next scheduled order is prepared.
  • Refunds for unused subscription periods or missed deliveries will be reviewed on a case-by-case basis, subject to the subscription terms and applicable law.
  • Quality-related complaints must be reported within 24 hours of receiving the affected delivery.

11. Contact for Complaints and Support

For cancellation requests, refunds, replacements, or product-related complaints, please contact:

GhaasPaat Farms Pvt. Ltd.
B-Hub, 5th Floor, Maurya Lok Complex, Patna – 800001, Bihar, India
Email: theghaaspaat@gmail.com
Website: ghaaspaat.com

Please mention your order ID, contact number, and a brief description of the issue when raising a complaint.

Our Commitment: At GhaasPaat, customer satisfaction, product quality, and transparency are our priorities. We aim to resolve genuine concerns fairly and promptly while maintaining the freshness and safety of our products.