Shipping policy

At GhaasPaat Farms Pvt. Ltd., we are committed to delivering high-quality microgreens, grow kits, and wellness products safely and efficiently across India. Our products are carefully packed to maintain freshness, quality, and hygiene during transit. We work to ensure a smooth and reliable delivery experience for every customer.

1. Free Shipping

  • Enjoy free shipping on all orders above ₹799.
  • For orders below ₹799, standard shipping charges will apply as displayed at checkout.
  • Additional charges may apply for express delivery or special delivery locations, where applicable.

2. Packaging Charges

  • No separate packaging charges will be levied unless explicitly communicated at checkout.
  • All products are securely packed to minimize the risk of damage during transit.
  • Fresh microgreens and live trays are packed with special care to preserve their quality and freshness during transportation.

3. Dispatch Time

  • Orders are generally dispatched within 48 working hours after successful order confirmation and payment.
  • Fresh microgreens and live products may be dispatched according to their harvesting and delivery schedules.
  • Dispatch timelines may vary during peak seasons, public holidays, or unforeseen operational circumstances.
  • Customers will be informed of significant dispatch delays wherever possible.

4. Delivery Duration

  • Orders are typically delivered within 5-8 business days after dispatch, depending on the delivery location and courier service.
  • Delivery timelines are estimates and may vary for remote locations or due to unforeseen logistical delays.
  • Customers can track their orders through the tracking link shared via email, SMS, or other available communication channels.
  • Customers are requested to provide accurate delivery details and ensure availability to receive their orders.

5. Fresh Microgreens & Live Tray Shipping Policy

  • Fresh microgreens and live growing trays are perishable products that require careful handling and timely delivery & hence are limited to cities of Bihar.
  • Customers are advised to inspect their orders immediately upon receipt.
  • Any damage, spoilage, or quality-related issue must be reported within 24 hours of delivery, along with clear photographs or an unboxing video.
  • Returns due solely to personal preference or a change of mind are generally not accepted for perishable products, subject to applicable consumer protection laws.
  • Eligible claims for damaged, spoiled, or incorrect products will be handled according to our Refund, Cancellation & Replacement Policy.

6. Shipping Coverage

  • GhaasPaat offers shipping across India, subject to courier serviceability and product availability at the destination.
  • Delivery availability will be confirmed based on the customer's PIN code.
  • If a destination is not serviceable, our team will inform the customer and provide suitable alternatives, including cancellation and a refund where applicable.
  • Additional charges may apply to remote locations, special delivery zones, or urgent shipments. Such charges will be communicated before order confirmation.

7. Delayed Deliveries

  • While we strive to deliver every order within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, or circumstances beyond our control.
  • Customers will be informed of significant delays and updated delivery estimates wherever possible.
  • If a fresh or perishable product arrives in a compromised condition due to a delivery delay, customers should contact our support team within 24 hours of receipt.
  • Eligible refunds or replacements will be assessed in accordance with our Refund, Cancellation & Replacement Policy and applicable law.

8. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate shipping addresses, PIN codes, and contact details when placing an order.
  • Delivery delays or failed attempts caused by incorrect addresses, unavailable recipients, or incomplete contact information may require additional coordination or redelivery charges.
  • Any applicable additional charges will be communicated to the customer before they are incurred, where practicable.

9. Contact for Shipping Support

For shipping enquiries, tracking assistance, or delivery-related concerns, please contact:

GhaasPaat Farms Pvt. Ltd.
B-Hub, 5th Floor, Maurya Lok Complex, Patna – 800001, Bihar, India
Email: theghaaspaat@gmail.com
Website: ghaaspaat.com

Please share your order ID, registered contact number, and a brief description of your concern for faster assistance.

Our Commitment: At GhaasPaat, we strive to deliver freshness, quality, and customer satisfaction to every doorstep across India.