FAQs – Questions & Answers

GhaasPaat Farms Pvt. Ltd. is an agritech startup based in Patna, Bihar, focused on making fresh microgreens, home-growing kits, and wellness-oriented products accessible to customers.

Microgreens are young edible seedlings harvested at an early stage of growth. They are used in salads, sandwiches, wraps, smoothies, and everyday meals.

Depending on availability, our range includes broccoli, radish, mustard, fenugreek (methi), sunflower, pea shoots, wheatgrass, moong, red cabbage, amaranth, and other varieties. Please check the product page for current availability.

We aim to provide fresh microgreens with careful harvesting, handling, and packaging. Please follow the storage instructions provided with your order.

You can add them to salads, sandwiches, wraps, smoothies, and everyday meals. Wash them with clean, potable running water before consumption unless the product label specifies otherwise.

Microgreens can contribute to dietary diversity as part of a balanced diet. They are not a substitute for prescribed medicines or professional medical treatment. Consult a qualified healthcare professional for condition-specific dietary advice.

Yes. We offer microgreens grow kits and selected growing accessories. The contents of each kit are listed on its product page.

Yes. Our grow kits are designed to help customers get started. Follow the included growing instructions and variety-specific guidance for the best chance of success.

Growing time varies by seed variety and growing conditions. Many varieties can be harvested within approximately 7–14 days, while some may take longer. Follow the instructions supplied with your kit.

No. Sprouts are generally consumed at an earlier germination stage, often including the seed and root, while microgreens are grown longer and harvested by cutting the young shoots. Food-safety and preparation practices differ.

We are expanding our shipping services across India. Delivery is subject to PIN code serviceability, product availability, and the suitability of the delivery method for the product ordered.

Enter your PIN code at checkout, where the serviceability option is available. You can also contact our customer support team for assistance.

Free shipping may be available on eligible orders above ₹799, subject to the shipping terms displayed on our website. Standard shipping charges may apply to orders below the applicable threshold.

Standard orders are generally expected to arrive within 5-8 business days after dispatch, depending on the destination and courier service. This is an estimate, not a guaranteed delivery date. Fresh or perishable products may have different delivery arrangements.

Orders are generally expected to be dispatched within 48 working hours after successful order confirmation and payment, subject to stock availability and the product's preparation schedule.

Delivery depends on the courier partner's operating schedule and the destination. Dispatch and delivery may be delayed during public holidays or periods of high demand.

Please contact us immediately if you need to change your address. Changes may be possible before dispatch, subject to verification and courier serviceability. Address changes may not be possible after dispatch.

Our team will inform you if delivery cannot be arranged. Depending on the circumstances, you may be offered an alternative delivery arrangement or cancellation and a refund where applicable.

Express delivery may be available for selected locations and products. Contact our team before ordering to confirm availability and any additional charges.

Use the tracking link provided in your order confirmation, dispatch notification, or other communication from GhaasPaat, where tracking is available.

Please check your email, SMS, WhatsApp notifications, and spam folder, where applicable. If your order has been dispatched but you cannot find the tracking details, contact customer support with your order ID.

Not necessarily. Tracking updates may be delayed because of courier scanning or transportation issues. If the status remains unchanged for an extended period, contact us so we can check with the logistics partner.

Check with household members, reception, or the delivery location first. If the order is still missing, contact us promptly with your order ID. We will investigate the delivery status with the logistics partner.

We will assist you with available tracking information and contact the delivery partner when necessary. If a fresh product arrives in a compromised condition, report the issue within 24 hours of delivery with clear photographs or an unboxing video.

Where practical, inspect the external packaging upon receipt. We also recommend recording an unboxing video, particularly for fragile, incorrect, or damaged items. Please report any product issue within the applicable complaint period.

Available payment options are displayed at checkout and may include UPI, debit or credit cards, net banking, and other supported payment methods.

Payments are processed through the payment methods or service providers offered at checkout. Never share your OTP, UPI PIN, card PIN, or banking password with anyone claiming to represent GhaasPaat.

Please contact us with your transaction reference, payment confirmation, and registered contact details. We will help verify the transaction and arrange the appropriate resolution.

Contact us as soon as possible. Cancellation or modification may be possible before preparation or dispatch, depending on the product. Fresh and perishable orders may have more limited cancellation options.

Yes. You can place separate orders through the available ordering channels. If you accidentally place duplicate orders, notify us immediately so we can check whether they can be cancelled before preparation or dispatch.

Refunds are handled according to our published Refund, Cancellation & Replacement Policy. Eligibility depends on the reason for the request, the product type, order status, and applicable consumer protection requirements.

Contact us within 24 hours of delivery. Share your order ID and clear photographs or an unboxing video showing the product and packaging. We will review the complaint and determine the appropriate resolution.

Please report the issue within 24 hours of delivery and share photographs or an unboxing video, along with your order details. We will verify the issue and arrange an appropriate replacement or refund where applicable.

Fresh and perishable products generally cannot be returned solely because of a change of mind or personal preference. Eligible non-perishable products may be considered under our published return policy.

Once approved, refunds are initiated through the applicable payment or refund method. The time taken for the amount to appear in your account depends on the payment provider and bank.

Where appropriate and subject to product availability, we may offer a replacement for an eligible complaint. The final resolution will depend on the circumstances and our published policy.

Please contact us and explain the issue. Although our standard policy requests quality-related complaints within 24 hours of delivery, every request remains subject to applicable law and any mandatory consumer rights.

Check our website, official social media pages, and authorized promotional communications for current offers and subscription deals.

Enter the coupon code in the designated field at checkout, where available. The discount will apply if your order meets the offer's eligibility conditions.

Possible reasons include expiry, minimum order requirements, product exclusions, prior use, or restrictions on combining offers. Check the offer terms or contact our team for assistance.

Unless the offer terms explicitly permit combining discounts, multiple promotional codes may not be used on the same order.

Expired offers generally cannot be redeemed unless GhaasPaat expressly extends the offer or confirms an exception.

Customised gifting and bulk gifting requests may be considered depending on the product, quantity, packaging requirements, and delivery location. Please contact us with your requirements.

Yes. Bulk enquiries are welcome, subject to production capacity, product availability, packaging requirements, and delivery feasibility.

Yes. We welcome enquiries from HoReCa businesses and other institutional buyers looking to source microgreens for their operations.

We welcome enquiries for institutional supply, nutrition awareness activities, workshops, and suitable collaborations. Each proposal is reviewed according to requirements, product availability, and operational feasibility.

Minimum quantities depend on the product and delivery arrangement. For outstation fresh microgreens orders, a minimum of 10 trays per week may apply under the relevant supply arrangement. Please confirm the current requirement with our team.

You may contact us to discuss potential distribution, franchise, or channel partnership opportunities. Availability, eligibility, investment, and commercial terms will be communicated separately.

Email the following details to our team:

• Business or organisation name
• Contact person's name and phone number
• Required products and quantities
• Delivery location and PIN code
• Expected order frequency
• Packaging or other special requirements

Our team will review the enquiry and respond with availability, pricing, and applicable delivery terms.

A subscription is a recurring product plan that allows customers to receive microgreens according to the selected plan and delivery schedule.

Choose an available subscription plan on our website or contact our team for assistance. Review the price, quantity, delivery frequency, duration, and other terms before confirming.

Please contact us before your next scheduled order enters preparation. Whether a pause, modification, or cancellation can be accommodated depends on the plan and the status of the upcoming delivery.

Contact us before the next scheduled dispatch. Changes depend on serviceability, timing, and any additional delivery charges.

Automatic renewal applies only where it is clearly disclosed and appropriately authorized. Please check your selected plan's terms for renewal, billing, and cancellation details.

Requests are reviewed according to the specific subscription terms, payment status, and applicable law. Contact us with your subscription details for assistance.

Please contact customer support with your subscription and delivery details. We will review the issue and coordinate an appropriate resolution.

Kit contents vary by product. Depending on the selected kit, it may include seeds, growing trays, cocopeat or another growing medium, a spray bottle, and growing accessories. Check the relevant product page for the exact contents.

No prior experience is generally necessary. Follow the supplied instructions for preparing the growing medium, sowing seeds, watering, providing light, and harvesting.

Germination can be affected by seed condition, temperature, moisture, sowing technique, and other environmental factors. Follow the variety-specific instructions and contact us with photographs if you need assistance.

Check the tray's moisture, drainage, ventilation, and cleanliness. Some young seedlings develop fine root hairs that can resemble mould. If you suspect actual mould or contamination, do not consume the affected crop. Contact our team if you need help identifying the problem.

Reusable trays may be used again if the product is designed for reuse. Clean and sanitise them appropriately between growing cycles and follow the product's care instructions.

Refrigerate harvested microgreens promptly, follow the storage instructions on the label, and avoid excess moisture. Wash just before consumption unless otherwise directed.

Many people enjoy microgreens as part of a varied diet, but individual needs differ. Customers with food allergies, dietary restrictions, or conditions that increase the risk of foodborne illness should seek suitable professional advice before consuming raw products.

Microgreens can complement a varied diet but should not be treated as a complete replacement for other foods, prescribed medicines, or professional medical advice.

Where available, nutritional information and ingredient details will be displayed on the product page or packaging. Nutrient composition may vary by variety, growing conditions, and product formulation.

We use customer information for order processing, payments, delivery, customer support, subscriptions, and other purposes described in our Privacy & Security Policy.

GhaasPaat does not sell customers' personal information. Relevant information may be shared with service providers, such as payment processors and delivery partners, when necessary to fulfil orders or provide services, subject to applicable law.

Use the available unsubscribe option or contact our team to request that promotional communications stop. Essential transactional communications may still be sent where necessary and permitted by law.

You can contact us using the details below. Please provide your order ID, registered contact details, and a clear description of your query.

GhaasPaat Farms Pvt. Ltd.

• Address: B-Hub, 5th Floor, MauryaLok Complex, Patna – 800001, Bihar, India
• Email: theghaaspaat@gmail.com
• Website: https://ghaaspaat.com

For faster assistance, include photographs or supporting documents when reporting a product or delivery issue.